Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

You may inspect the product as you reasonably would in a shop. Please return it complete and, where reasonably possible, in its original packaging. We may reduce a refund if a product has lost value because it has been handled beyond what is necessary to inspect it.

To start a return, use the return request option in your LayerLabs customer account or contact us at sven@layerlabs.nl.

Returns must be sent to:

Romeostraat 79
3816SB, Amersfoort
Utrecht
The Netherlands

Please request a return before sending anything back so we can provide the correct return instructions.

For normal returns or changes of mind, the customer is responsible for the cost of return shipping. We recommend using a tracked shipping service and keeping your proof of postage.

Cancellations

Orders can be cancelled before they are fulfilled. Once an order has been fulfilled, it can instead be returned in accordance with this return policy.

Damaged, defective or incorrect items

Please inspect your order when it arrives and contact us as soon as possible if an item is damaged, defective, or different from what you ordered.

If there is a problem with the product or we have sent the wrong item, LayerLabs will make it right at no cost to you. Where a return is necessary, LayerLabs will cover the reasonable return shipping costs.

Custom and personalised products

Products made specifically to your individual specifications or personalised for you may not be eligible for a change-of-mind return.

Exchanges

We do not currently process direct exchanges.

If you would like a different product or variant, you can return the original item and place a new order separately.

European Union right of withdrawal

Our 30-day return policy is more generous than the statutory 14-day cooling-off period that generally applies to EU distance purchases.

EU consumers may withdraw from an eligible purchase within 14 days after receiving it, without giving a reason. After notifying us of the withdrawal, the product must generally be sent back within 14 days.

The customer is responsible for the direct cost of returning a change-of-mind return, unless the product is damaged, defective, incorrect, or we have agreed otherwise.

Nothing in this policy limits your statutory consumer rights.

Refunds

Once you notify us that you are returning an order, we will process the refund in accordance with applicable consumer law. We may wait until we have received the returned goods, or until you provide evidence that they have been sent back, whichever occurs first.

If you return an entire order, we will refund the purchase price and the cost of our standard delivery method. If you selected a more expensive delivery option, such as express shipping, the additional delivery cost is not refundable.

If you return only part of an order, the original delivery charge is not refunded.

Normal return shipping costs are not refunded for change-of-mind returns.

Approved refunds are made to your original payment method. Your bank or payment provider may take additional time to show the refund in your account.

For questions about a return or refund, contact us at sven@layerlabs.nl